Every request becomes a work order someone owns.
A request raised by anyone who sees a problem, triaged by the maintenance team, assigned to a technician with a due date, worked through its checklist and closed with what was actually done. The history of each machine is the sum of those records.
A request nobody owns is a request nobody closes.
When requests arrive by phone, by email and in passing on the floor, some are done twice, some are never done, and few leave a record of what was actually wrong. The history the team needs to plan from ends up in people’s memories, and repair time cannot be measured from a job that was never written down.
From the report to the closed job.
Six steps every job goes through, whether it started as a breakdown on the line or a plan that fell due.
Requests from anyone
Anyone who sees a problem raises a request against the equipment concerned, with what they saw and how urgent it looks, without needing to know who will take it.
Triage and priority
The maintenance team reads each request and decides: accept it as a work order with a priority, or refuse it with a reason the requester can read.
An owner and a due date
Each work order is assigned to a technician or a team, with a date it is due by, so nobody has to ask who is on it.
A checklist on the job
The steps to follow travel with the work order (lock-out, inspection, replacement, test) and are ticked off as they are done.
Closed with what was done
A work order is closed with the work carried out, the time spent and the parts used, so each machine’s record builds itself as the work happens.
A backlog you can work down
Open work by priority, age and equipment, and what is late, so the backlog is a list someone can act on rather than a feeling about how busy the week was.
The same job, inside VZIAM MES.
A plant that runs production on VZIAM MES has a maintenance module on the production record. These pages describe how it handles a request from the line.
- Maintenance in VZIAM MES
A request raised at the cockpit carries the machine, the component, the severity and the running order. Refusing one requires a reason.
- Downtime tracking
How the stop that prompted the request is detected from the controller and qualified at the machine.
- The operator terminal
The touch cockpit at the line, where the operator calls maintenance without leaving the machine.
- MES vs CMMS
Which of the two a plant needs, set out question by question.
Frequently asked questions.
Describe how a breakdown reaches your technicians today, and ask the engineers what would change.
Book a callA request says something is wrong. A work order is the maintenance team’s decision to act on it: who does the work, by when, and what it involves. Keeping the two apart is what lets a team triage without losing anything that was reported.
Anyone the plant gives access to, including production staff. Raising a request does not require knowing who will handle it, which is why anyone who sees a problem should be able to.
By consequence, not by who asked loudest: a safety risk first, then equipment that has stopped production, then equipment running degraded, then work that can be planned. Setting the priority at triage, rather than when the request is raised, keeps it a maintenance decision.
The work carried out, when it started and ended, who did it and the parts it used. Those are the records repair-time indicators such as MTTR are calculated from, and what the next technician on that machine reads first.
Yes. A preventive plan that falls due raises a work order into the same queue as breakdowns, so the team plans its week against all of its work rather than two lists.
The rest of VZIAM CMMS.
Plan the change before it reaches the line.
Request a demo and an engineer looks at how your production runs today, shows how the software would fit around it, and where a pilot on one line would start.
01Pick a time
Choose a slot in the calendar, and note what you make and what reads your machines today.
02Screen shared with an engineer
A video call with someone who builds the software, in English or French.
03What would connect
For each machine, its path: native (OPC UA, MQTT or HTTP push), through a gateway, or nothing to build.